Header graphic for print
Focus on Regulation

Tag Archives: consumer

U.S. Department of Transportation Imposes $250,000 Civil Penalty on British Airways for Violations of Consumer Protection Rules

  The U.S. Department of Transportation (DOT) today issued a Consent Order imposing a large civil penalty on British Airways for violations of its consumer protection rules.  DOT Order 2012-10-1   BritishAirwaysConsentOrder The Department concluded that British Airways had violated Article 17 (damaged/lost baggage) of the Montreal Convention by implementing a policy and tariffs whereby it